> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promptwise.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# A generation failed — what should I do?

1. **Retry once.** Many failures are transient provider issues.
2. **Simplify** - very long prompts, unusual aspect-ratio/reference combinations, or many references can exceed a model's limits.
3. **Try another model** with the same prompt - if it works there, the issue is model-specific.
4. Still failing? Contact support with the tool, model, prompt, and a screenshot.

Also check Assets before retrying - sometimes a generation completes even when the progress view showed an error.