> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.promptwise.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The chat/support widget isn't opening

This is usually a browser-permission issue. 

Make sure your browser allows the site to run pop-ups and capture screenshots (used for attaching context to reports), try refreshing, or switch to Chrome. 

If the widget still won't open, you can email support.